For all trade-related queries please contact:

Juta and Company Limited
PO Box 24309
Lansdowne
7779
Tel: 021 763 3600
Fax: 021 797 5569
E-mail: academic@juta.co.za

 

Our Customer Services Department is a vital link between our publishing, production, administrative and marketing departments and our clients. Besides this all-important function, the department endeavours to:
• process and dispatch orders within 48 hours of receipt
• respond to product enquiries within 24 hours of receipt
• acknowledge receipt of queries within 48 hours.

 

Should you wish to discuss any aspect of the service you receive from us, please contact:
Customer Services/Distribution Manager:
PO Box 24309, Lansdowne, 7779
Tel: 021 763 3612
Fax: 021 797 5569
E-mail: cserv@juta.co.za

 

Juta Warehouse
The Juta and Company warehouse takes care of the final stage of the publishing process. It is from here that all our academic publications are distributed to customers and retail outlets nationally and  internationally. This infrastructure ensures that we are able to maintain the kind of customer service you deserve.

 

Traders
Accounts are payable within 60 days from date of invoice. Interest of 2% per month will be charged on all overdue accounts.

Non-traders
Accounts are payable within 30 days from date of invoice. Interest of 2% per month will be charged on all overdue accounts.

Foreign traders
Accounts are payable within 90 days from date of invoice. Interest of 2% per month will be charged on all overdue accounts.

 

Trade Discount
Trade discount varies and is reserved for stockholding booksellers only, particularly those who stock, display and promote Juta publications. Any enquiries regarding the above should be referred to:
General Manager: Group Sales:
Duncan Johansen,
PO Box 24309,
Lansdowne, 7779
Tel: 021 763 3505
 Fax: 021 762 4523
 E-mail: djohansen@juta.co.za

 

Trade Returns
We consider only written applications for permission to return and exchange publications. Please address your correspondence to:
Returns Administrator
PO Box 24309
Lansdowne
7779
Tel: 021 763 3500
Fax: 021 761 6267
E-mail: academic@juta.co.za

 

• Wherever possible, send a copy of the invoice for the sale with the application for a Return Authorisation. This will speed up our processing. Although the invoice number will suffice, returns processing will take longer.
• Please specify the ISBN numbers, titles and quantities that you wish to return.
• Please supply reasons for wanting to return the publications.
• If we invite the exchange of an old for a new edition, please include with your returns a copy of your order for an equal number of the new edition. We will not grant permission to return without such an order.
• If we grant permission, our Return Administrator will send you an official Return Authorisation. When you receive this, you may return the publications.
• If we refuse permission, one of our marketing staff will write to you giving our reasons for turning down your application.
• A copy of the Return Authorisation or the relevant Return Authorisation reference number must accompany all your returns, otherwise we will not pass credit.
• We will only accept goods in mint condition, without any stickers and markings.
• Return Authorisations are only valid for 30 days from date of issue.
• We will only consider applications to return publications bought in the 12 months preceding the date of invoice.
• Customers can return up to a maximum of 10% of invoiced sales per order.
• If the return is not due to our error, you must prepay carriage for all returns. If the return is due to our error, we will arrange return at our expense through a carrier of our choice.
• We will levy a 10% surcharge of the credit value to cover handling costs. This will not apply when we issue a withdrawal notification. It will also not apply if you want to exchange goods received in an unsaleable
condition or if we supply the wrong goods.
• We shall, wherever possible, replace imperfect and misbound publications free of charge rather than pass a credit. You need no authorisation when returning such publications. Good must be clearly marked  ‘Imperfect’ or ‘Misbound’ and be addressed to our Customer Services Department.
• We will not replace imperfect or misbound publications, or those damaged in transit, unless you return the unsaleable publications. To reduce the cost of return, you need return only the covers and title pages.
• You must return goods damaged in transit within 21 days of receipt. We will not consider requests for exchanges after this time.
• We will not accept returns on special-price titles for the student market. We will not accept returns on publications we sell you at special-offer prices or for bookshop sale purposes.
• We reserve the right to revoke any Return Authorisation if the  terms of the conditions set out above are not met.

 

Credit for Short Delivery of Stock
Please note that any short delivery of stock should be brought to the attention of our Customer Services Department within 48 hours of receipt. Failure to do so will result in a credit not being passed.